F.A.Q
What is the GlowSense 7?
GlowSense 7 is an LED face mask intended for an at-home cosmetic skincare routine. It is not presented as a treatment for medical conditions.
What results can I expect?
Individual experiences may vary. We do not guarantee specific results or a timeframe for visible changes.
How should I use the mask?
Follow the instructions supplied with your specific model. If instructions are missing or unclear, contact us before using the product. Do not guess the session length, frequency or operating settings.
Can I use it with my skincare products?
We cannot confirm compatibility with every skincare product. Check the instructions for both products before combining them. If compatibility is unclear, seek advice from a qualified healthcare professional before use.
Is it suitable for everyone?
We cannot confirm that the mask is suitable for everyone. If you have a medical or eye condition, sensitivity to light, or use medication or products that may increase light sensitivity, seek professional advice before use.
What precautions should I take for my eyes?
Do not look directly at the LEDs. Follow the eye-protection instructions for your specific model. If these instructions are missing, contact us before using the mask.
What should I do if I experience discomfort?
Stop using the product. If symptoms persist or you are concerned, seek advice from a qualified healthcare professional.
How do I charge and clean the mask?
Follow the charging and cleaning instructions supplied with your model. If these instructions are unavailable, contact us before charging or cleaning the device.
Can I return the mask if I change my mind?
You may request a return within 30 days of receiving your order. Eligible products must be unused, unworn, undamaged and returned in their original packaging with all accessories and protective components. For hygiene reasons, products used or placed directly against the skin are not eligible for change-of-mind returns, except where applicable law provides otherwise.
Do you offer a results-based money-back guarantee?
We do not offer a trial period or a money-back guarantee based on cosmetic results. This does not affect the handling of damaged, defective or incorrect products, or any applicable statutory rights.
What if my order arrives damaged, defective or incorrect?
Contact us promptly at amouguerstore@gmail.com with your order number, a description of the issue, and clear photographs or a short video. We will review your request and explain the next steps. Please contact us before returning any product.
How can I contact you?
Email amouguerstore@gmail.com. For order-related questions, please include your order number. We aim to respond within two business days, excluding weekends and public holidays.